Although the plan is comprehensive, there are some things it does not cover.
Please review the following exclusions to the Home Smart Program before signing up.
Radiators
Services considered by Citizens Gas to be electrical, plumbing or sheet metal work
External wiring
Sheet metal
A 10-point furnace check or a furnace cleaning (these are available for an additional charge)
Filters
Duct-work cleaning
Venting
Total replacement of appliance (parts only)
Heat exchangers
Flame arrestor on water heater
Water tanks
Parts for obsolete/unavailable parts
Devices added to original equipment
Sealed water systems on boilers
Line set, compressor and all coils for a residential air conditioner
Malfunction of equipment resulting from flooding, freezing, vandalism or fire
Glass on glass top range or fireplace enclosure
Side panels, door or drawer for ranges and dryers
Remote control and decorative enclosure for gas logs and vented space heaters
Anode Rods
Zone control panels (Forced Air)
Zone dampers (Forced Air)
Routine maintenance per manufacturer. Example: Flushing water heater
*Due to the dynamic nature of equipment that can range from ongoing maintenance, upgrades, obsolete parts and rapid innovation, not all items can be comprehensively listed and are subject to change. Please feel free to contact Citizens Gas for any concerns or questions and for the most accurate and up-to-date information.
If you have questions or concerns, feel free to contact Citizens Gas at 517.265.2144.
