Please review the following exclusions to the Home Smart Program before signing up.  If you have questions or concerns feel free to contact Citizens Gas today at 517.265.2144.

All service work must be performed by Citizens Gas or its authorized agent. Citizens Gas shall not be held responsible for charges of service or parts procured by the customer and performed by others.
The Company will endeavor to give efficient and prompt service in replacing or repairing any items covered under the Plan; response time shall be governed by weather conditions, employee work load, part availability, and strike or work stoppage.
Equipment must meet code requirements and be in operating condition to be covered by the Plan.
The Company reserves the right to choose the parts used and to restrict certain makes of equipment from eligibility because of unavailability of parts.
The Company shall not be responsible for consequential, indirect or direct damages, injury or illness caused by delays, unavailability of parts, failure to service, labor difficulties and other conditions beyond the Company’s control.
The Company’s liability for damages which result from defective parts or improper workmanship is limited to equipment replacement and repair.
Citizens Gas Fuel Company reserves the right to void any HomeSmart Plan and refund payment.
Whether you prepay or pay in installments, you are purchasing the contract for one full year. You may not terminate your contract during the first 12 months. If, for any reason your contract is terminated for non-payment and a repair is needed, you will be responsible for the cost of the repair or the remaining installments due, whichever is less.
To ensure continued coverage, Citizens Gas Fuel Company will automatically renew the contract for another 12 months each year unless either party gives 30 days written notice to the other to terminate the contract.
Your coverage will remain in effect only by keeping your payments up to date. If you are delinquent in your monthly payments, service under this program may be denied.
The Company will not be responsible for repairs resulting from lack of maintenance/cleaning of your equipment.

Although the plan is comprehensive, there are some things it does not cover. Anything not listed in these exclusions is covered under the plan:

hot water heat which may include…

Auto-fill valve
Expansion tank
Services considered by Citizens to be electrical, plumbing or sheet metal work
External Wiring
Sheet Metal
A 10-point furnace check or a furnace cleaning are not included but are available for an additional charge
Duct-work cleaning
Condensate Pump
Heat exchangers
Flame arrestor on water heater
Water tanks
Parts for obsolete/unavailable parts
Devices added to original equipment
Boiler sections and zone valves
Sealed water systems on steam
Line Set, Compressor & all Coils for a residential air conditioner
Malfunction of equipment resulting from flooding, freezing, vandalism, or fire
Glass on glass top range or fireplace enclosure.
Side panels, door or drawer for ranges and dryers
Dryer lint screen
Remote control and decorative enclosure for gas logs and vented space heaters

Citizens Gas is not responsible for servicing equipment failures that occur before you become a HomeSmart Plan subscriber.

The HomeSmart Plan will stay with the home.

Subscribers may not request a refund.

Additional furnace plans purchased have to be at the same address.

Plan becomes effective seven (7) days after purchase.