BILLING EXPLANATION

BILL PAY OPTIONS 

• At our business office located at 127 North Main Street, Adrian. Secure drop boxes are located at the front and back doors of our Main Street Office. This office is closed to the public.

• By Mail to Citizens Gas Fuel Company, P.O. Box 40, Adrian, MI 49221-0040. A payment envelope is enclosed with your bill. Please allow seven days for mailed payments to reach us by the due date.

• Automatic Bill Payment Plan
  Payments are transferred from either your checking or savings account automatically on the due date. Contact our office for details or fill out the Pre-Authorized Payment Form and email it to infocgfc_account@dteenergy.com

• Credit/Debit Card Payments
  Online – Visit https://www.citizensgasfuel.com for more information about our free online Bill Pay.
  Over the Phone – Use our Interactive Voice Response (IVR) system to pay your bill.  Call 888-598-9846

Register any inquiry or complaint about your bill prior to due date. Questions about your bill may be directed to our office by calling (517) 265-2144, or toll free, (800) 982-2831 Monday through Friday from 8:00 AM to 4:30 PM., or in writing to: Citizens Gas Fuel Company, P.O. Box 40, Adrian, MI 49221-0040. It is our policy to give your inquiries prompt, courteous attention.

EXPLANATION OF THE CHARGES ON YOUR BILL

A “CE” next to the meter reading means it has been estimated
  
Previous Balance is the balance on your account, if any, at the time this bill was prepared.
  
Basic Charge is a month charge approved by the Rate Commission to recover the cost of customer billing administration, cost to maintain and read meters and other customer related operating costs.
  
Distribution Charge is approved by the Rate Commission, based on usage, to recover all other operating and maintenance of our distribution system including pipelines and facilities.
  
Gas Supply Charge represents the current rate approved by the Rate Commission.
  
State Sales Tax, when applicable, is computed on the total charges for the month.
  
Special Refunds or Credits will be shown on a separate line when in effect.
  
Current Charges is the amount of your total charges for this period.
  
Account Balance is your account balance at the time the bill was issued and the total amount owing this month.
  
Rate schedules, explanations of rate schedules, and an explanation of how to calculate the accuracy of your bill are available and will be mailed upon request.

CUSTOMER SERVICES

Budget Payment Plan-Spread your annual heating costs over the entire year, in equal monthly payments. Automatic payments from your checking or savings account are required.

SOS Club for ‘Seniors Over Sixty-Five’ –Eligible customers may enroll in this plan, which provides special advantages for senior citizens  

Payment Arrangements -If you cannot pay the amount due in full, you may make payment arrangements or enter into a settlement agreement with the company                                                                                                                                           

Energy Assistance Information  – Call our office for details.

Sales Department – We sell and install Gas Grills, vented Space Heaters, Water Heaters and Mobile Home Services.

Repair Service – Our team of trained service personnel is available for all your service needs, including heating and air conditioning and major gas and electric appliances.

HomeSmart Plan  For just pennies a day, our Home Start Plan covers all natural gas and selected electrical appliances and keeps you from having costly repairs.

CUSTOMERS RIGHTS REGARDING SHUTOFF OF GAS SERVICES

• • If you cannot pay the amount due in full, you may enter into a settlement agreement with the Company.
  • You may file a complaint disputing the claim of the Company PRIOR TO THE PROPOSED SHUTOFF DATE.
  • You may request a hearing before a utility hearing officer if the complaint cannot otherwise be resolved. If a hearing is requested, you must pay the Company that portion not in dispute within three days of the date the hearing is requested.
  • You may be represented by yourself, counsel or other persons of your choice in the complaint process.
  • Service will not be shut off pending the resolution of a complaint filed with the Company in accordance with the rules of the Michigan Public Service Commission.
  • You should contact a Social Service Agency immediately if you feel you may be eligible for emergency assistance in paying your gas bill.
  • A shutoff may be postponed if you advise the Company that a medical emergency exists at your residence.

TO MAKE ANY INQUIRY, ENTER INTO A SETTLEMENT AGREEMENT OR FILE A COMPLAINT, CONTACT CITIZENS GAS FUEL COMPANY, 127 North Main Street, or telephone 517-265-2144, Monday through Friday between 8:00 AM to 4:30 PM.

IMPORTANT: If your service is shut off, the total amount owing, plus a reconnection charge, must be paid before service will be restored. A security deposit may also be required.

 This utility is regulated by the Michigan Public Service Commission, Lansing, Michigan. 800-292-9555

IF YOU SMELL GAS – CALL US IMMEDIATELY AT 517-265-2144