Below are frequently asked questions and answers regarding new natural gas service. 

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New Service FAQ

Q: Is Natural Gas available in my area?

A: Please contact customer service or email us with the address, and we can assist you further. Contact us at 265-2144 for assistance or email at

Q: How do I get service to my home?

A: Simply give us a call or email and provide us with your address, nearest crossroad(s) and preferred meter location. We’ll do the rest. We will make a site visit to measure up your service and provide you with the actual cost to install underground gas service to your home or business. Once payment is received, your service line will be installed.

Q: How much does it cost to run a natural gas service line to my home?

A: Assuming that Citizens has never served your property and you not under an AEP program. Citizens appreciates the fact that you are a new customer and require only a contribution towards the total cost of installation. A connection fee of $200.00 is charged, and footage cost is charged at $1.50 per foot from the center line of the road. Extra services installed to the same property / address will be charged a minimum of $800.00 up to 200’ and $1.50 per foot after 200’. Starting in late fall an inclement weather charges takes effect with the connection fee increased to $400.00 and additional footage charged at $3.00 per foot.

Q: Why is the inclement weather rate charged?

A: Inclement weather rates are charged to help cope with the additional costs incurred due to mud, snow, ice and other weather related issues. Additional time is required not only for installation, but also for preparation and clean-up of both the site and equipment. Citizens monitors conditions and determines when to implement this charge usually around November.

Q: How long will it take to get a new natural gas service line installed?

A: We typically operate within a 2 – 3-week lead-time for installation. However, during exceptionally busy times, such as spring or fall, these lead-times can extend beyond the norm

Q: Why do I need to disclose information regarding buried obstructions?

A: It is very important that underground obstructions are disclosed for several reasons. First and foremost, safety is our main concern. If an underground utility were to be hit unexpectedly, there could be grave consequences. Cost is another obvious concern. Damages and subsequent costs resulting from undisclosed buried obstructions are the sole responsibility of the homeowner. Delays are also possible, which again could increase costs.

Q: Are there restrictions where I can install my gas meter?

A: Yes, a meter location needs to be on either the front or on the side of the house. It cannot be located on the rear of the house. It cannot be located within 3’ of an electric service, a vent or air intake, or near and operable window. The location needs to be easily accessible and clear of obstructions for meter reading and for emergency gas shut-off.

Q: What is an AEP Program and how does it work?

A: AEP stands for Area Expansion Program.  From time to time main extension areas are need to serve customers but dont fit Citizen’s model for cost recovery.  Customers agree to pay a one time, up front, lump sum payment and extra per ccf for the gas they use for construction costs.  These are generally set up for 10 years.  During that time, customers who set up an AEP main are required to contribute to the AEP for remainder of the time of the AEP.  Your account representative will be able to help you identify if you are in an AEP area what charges apply and for how long.