• All service work must be performed by Citizens Gas or its authorized agent. Citizens Gas shall not be held responsible for charges of service or parts procured by the customer and performed by others.

• The Company will endeavor to give efficient and prompt service in replacing or repairing any items covered under the Plan; response time shall be governed by weather conditions, employee workload, part availability, and strike or work stoppage.
• Equipment must meet code requirements and be in operating condition to be covered by the Plan.
• The Company reserves the right to choose the parts used and to restrict certain makes of equipment from eligibility because of unavailability of parts.
• The Company shall not be responsible for consequential, indirect or direct damages, injury or illness caused by delays, unavailability of parts, failure to service, labor difficulties and other conditions beyond the Company’s control.
• The Company’s liability for damages which result from defective parts or improper workmanship is limited to equipment replacement and repair.
• Citizens Gas Fuel Company reserves the right to void any HomeSmart Plan and refund payment.
• Whether you prepay or pay in installments, you are purchasing the contract for one full year. You may not terminate your contract during the first 12 months. If, for any reason, your contract is terminated for non-payment and a repair is needed, you will be responsible for the cost of the repair or the remaining installments due, whichever is less.
• To ensure continued coverage, Citizens Gas Fuel Company will automatically renew the contract for another 12 months each year unless either party gives 30 days written notice to the other to terminate the contract.
• Your coverage will remain in effect only by keeping your payments up to date. If you are delinquent in your monthly payments, service under this program may be denied.
• The Company will not be responsible for repairs resulting from lack of maintenance/cleaning of your equipment.

 

Terms and Conditions

• Plan becomes effective seven (7) days after date of purchase.
• Citizens Gas is not responsible for servicing equipment failures that occur before you become a HomeSmart Plan subscriber.
• Whether you prepay or pay monthly, you are purchasing the HomeSmart Plan for one full year.
• With the purchase of any additional appliance coverage plans, the appliance must be at the same address.
• Subscribers may not request a refund.
• The HomeSmart Plan will stay with the home.